Technical Support Analyst

Boston, MA

Instant Apply

5 days ago

Job Description

This job is posted on behalf of Hub Technology Group by Top Echelon.

The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting and provisioning a variety of tools, and regularly demonstrates creative problem solving.

Diagnose, escalate and resolve software incidents for vendor-based applications (Office, Outlook, MAC, etc
Responsible for provisioning user accounts for platforms in App portfolio
Provide subject matter and technical expertise to users
Configure applications to match business needs
Draft and update use case and technical documentation as needed
Create troubleshooting guides and knowledge articles

Basic Qualifications

At least 2 years in a technical support role
Bachelor's degree in computer science or similar field is preferred
Administering, configuring, and maintaining AI applications
Higher Education experience highly preferred

Numbers & Facts

Location

Boston, MA

Skills

Analysis Skillsunmatched
Apple Macsunmatched
Artificial Intelligence (AI)unmatched
Communication Skillsunmatched
Computer Scienceunmatched
Higher Educationunmatched
Identify Issuesunmatched
Interpersonal Skillsunmatched
Microsoft Outlookunmatched
Problem Solving Skillsunmatched
Software Administrationunmatched
Technical Supportunmatched
Technical Writingunmatched
Use Casesunmatched
User Documentationunmatched

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