The DC District Department of Transportation (DDOT) is seeking an IT Specialist to provide comprehensive technical support to end users, from front-line assistance to advanced troubleshooting and system configuration. You will ensure reliable IT operations by resolving incidents, fulfilling service requests, and supporting enterprise technologies. This is a 100% onsite role in Washington, DC.
Job Responsibilities
Responsibilities
Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person
Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels
Assist users with account access, password resets, MFA, and identity-management tasks
Perform workstation setup, imaging, deployment, and peripheral configuration
Support enterprise applications and departmental systems, including specialized tools
Conduct root-cause analysis and implement long-term solutions for recurring problems; document in the ticketing system
Manage user accounts, security groups, file permissions, and access requests; escalate and collaborate with admins, infrastructure teams, and vendors
Assist with system upgrades, patching, deployments, and workstation lifecycle management; educate users on IT policies and best practices
Numbers & Facts
Location
Washington, DC
Job Type
Contractor, Full-time
Salary
$33–$41 Per Hour
Qualifications
Qualifications
Bachelor’s degree in IT or related field, or equivalent experience
6 plus years providing IT support, service desk operations, or system troubleshooting
Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking
Experience supporting mobile devices (iOS and Android), including enterprise management profiles
Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel, Word) and ability to resolve basic and complex issues across multiple operating systems
Familiarity with basic cybersecurity practices (MFA, endpoint protection, secure data handling) and ITIL incident, problem, and change management
Able to work onsite in Washington, DC and to lift, move, and install computer hardware up to 25 to 40 lbs
Strong communication, customer service, and problem-solving skills; able to work independently and collaboratively in a fast-paced environment
Required Skills
End-user technical support and service desk operations (phone, email, ticketing, in-person)
Hardware, software, and network troubleshooting at basic and advanced levels across Windows and MacOS
Identity and access management: account access, password/MFA resets, security groups, and permissions
Workstation setup, imaging, deployment, peripheral configuration, patching, and lifecycle management
Mobile device support (iOS and Android) including enterprise management profiles
Root-cause analysis, documentation, and ITIL incident/problem/change practices
*Software / tools:* Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel, Word), Active Directory, ticketing systems, endpoint protection/MFA tools
Benefits
Paid Time-Off, Medical, Dental, Vision
About Company
About Tecknomic Tecknomic is a technical staffing firm partnering with government and Fortune 500 clients across manufacturing, engineering, and technology. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected-veteran status, or any other protected characteristic.
Skills
MACOS
Master Data Management (MDM)
iOS
Microsoft 365
Office 365
MFA
ITIL (IT Infrastructure Library)
Root Cause Analysis
endpoint protection
Access Management
IT Service Management (ITSM)
Information Technology & Information Systems
Skills
Customer Support/Serviceunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Maintenance Servicesunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Testingunmatched
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