Position: Technical Support Specialist (TSS) [Open]
Description:
As a Technical Support Specialist, you'll play a critical role in empowering researchers worldwide. You'll work closely with scientists to provide expert guidance, troubleshoot technical issues, and contribute to product development.
Key Responsibilities:
- Technical Expertise: Provide in-depth technical support for SBI's products and services.
- Problem-Solving: Troubleshoot complex experimental issues and offer tailored solutions.
- Collaboration: Work closely with R&D and Sales/Marketing teams to address customer needs and drive product improvement.
- Documentation: Create and maintain comprehensive technical documentation, including MSDS, protocols, FAQs, and customer resources.
- Customer Engagement: Represent SBI at scientific conferences, webinars, and training sessions to share expertise and foster strong customer relationships.
Qualifications:
- Educational Requirements: Master's or PhD in a life sciences field (Molecular Biology, Cell Biology, Biotechnology, or a related field)
- Experience: 1-2 years preferably in a life sciences company.
- Hands-on experience with molecular biology techniques such as transfection, qPCR, exosome isolation, RNA/DNA handling, virus packaging, or similar applications
- Strong problem-solving and communication skills
- Customer-focused mindset
- Ability to manage multiple priorities in a fast-paced environment
Compensation is commensurate with experience and this position is based at SBI's headquarters in Palo Alto, California, USA. SBI offers excellent opportunities for advancement, paid holidays, paid vacation days, medical and dental insurance. An equal opportunity employer (EOE).
Submission:
Please send your resume including three references via e-mail to info@systembio.com (please use PDF format)