SUMMARY: The Territory Support Representative (TSR) serves as Continental Aerospace Technologies’ primary point of contact in the assigned territory. This role encompasses comprehensive territory management, customer service, sales, technical support, and training. The TSR is responsible for promoting and supporting all Continental product lines through outside sales activities, customer engagement, and effective management of distribution and service partners. Primary focus is on customer support & satisfaction, business growth, and revenue generation, by engaging with customers and effectively managing the relationships and performance of distribution and support partners. This includes being responsible for promoting, developing and conducting Continental Factory Training, warranty disposition activities, engaging with customers to provide on-site and remote technical support as required. Essential Duties and Responsibilities: - Manage relationships with customers, distributors, and service partners to drive support and sales growth.
- Develop strategic customer pursuits and oversee all stages of the sales cycle.
- Meet or exceed assigned Key Performance Indicators (KPls) and sales targets.
- Research, develop, and capture new business opportunities for all Continental product lines, to meet monthly, quarterly, and annual forecasts.
- Report on business pipeline status and support sales forecasting.
- Serve as the primary contact for sales and technical support within the region.
- Train, support, and monitor distributor personnel both remotely and on-site.
- Create and/or customize and execute sales and training presentations.
- Develop, capture, and share sales strategies and best practices.
- Resolve internal and external escalations effectively.
- Communicate with internal and external customer management, service providers, and business partner representatives by phone, e-mail or in person.
- Provide technical trouble-shooting assistance for all Continental product lines in accordance with approved procedures and policies, both remotely from the main base, and on-site at customer's locations when necessary.
- Investigate customer complaints regarding quality, tolerance, specifications, and delivered condition of products, communicating internally with designated departments for investigation, and following up until completion.
- Work closely with the Quality Assurance personnel to report and follow up on suspected quality issues.
- Develop and provide technical training to internal and external customers.
- Represent Continental at tradeshows and special events.
- Support marketing initiatives and the execution and monitoring of campaigns.
- Populate and maintain Customer Relationship Management (CRM) databases, in accordance with company policies.
- Partner with and/or assist other outside sales personnel when necessary.
- Other duties as assigned.
Travel - Approximately 50% travel is required.
- Must be willing and able to travel regularly throughout the assigned territory and other regions (including outside of the U.S.), sometimes on short notice or for extended periods.
Education and/or Experience Required - Bachelor’s degree from a four-year university, or 10 years of relevant experience/training, or an equivalent combination.
- Proven experience in aviation sales and/or support, preferably in General Aviation (GA).
- Valid and current FAA A&P License or local equivalent as a plus
- FAA IA and/or local equivalent, private pilot License or higher, CFI, CFII ratings are a plus.
Skills Required - Strong customer focus with professional representation of the company.
- Ability to remain objective and resolve issues under pressure.
- Strategic thinking and problem-solving in non-standardized situations.
- Cross-cultural awareness and sensitivity.
Communication - Full technical level language proficiency in English (verbal and written). Proficiency in additional languages spoken throughout the assigned region preferred.
- Ability to effectively convey information and respond to questions, both in written and verbal form, from executive leadership, colleagues, internal and external customers, and the public.
- Must be able to communicate timely and effectively through real-time messaging systems.
- Cross-cultural awareness and communication sensitivity.
- Ability to read, analyze, and interpret aviation service publications, technical procedures, and governmental regulations.
- Ability to write objective and concise reports, business correspondence, and procedures.
Problem Solving - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Mathematical - Ability to calculate measurements, tolerances, and technical specifications.
- Proficiency in business-related calculations such as discounts, margins, and percentages.
Technology Proficiency - Advanced user-level skills in Windows, iOS, MS Outlook, PowerPoint, Word, Excel, and web browsers.
- Experience with ERP & CRM systems preferred.
Physical Requirements: - Ability to sit or stand for extended periods of time, including air travel.
- Ability to effectively adapt to time-zone changes.
- Ability to work and transverse safety sensitive manufacturing, assembly and/or aviation services work areas.
Location:
Remote in the US or on-site in Mobile, AL
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