Testing Department Administrator

The Testing Department Administrator is responsible for providing a high level of customer service to both Internal and External customers. He/She plays a key role in supporting all team members within their Department; and is the go to coordinator between the customer and Testing team. The Testing Department Administrator is responsible for the daily administrative needs of their Department. He/She is responsible for customer relations, data management, testing agreement support and processing, and any Department reporting as needed. Responsibilities are not limited to but will include; agreement order processing and management, policy and procedure identification and development, billing, and service board management. Duties and Responsibilities: Ensures that regular and consistent communication takes place with both internal and external customers; acknowledges and addresses requests received via phone, email or company systems daily. Manages own time and resources to achieve identified objectives; is diligent in meeting all communicated/defined deadlines. Monitors and updates tickets assigned to them in company CRM. Coordinates Departments activities and operations to secure efficiency and compliance to company policies. Provides administrative support to Account Executives, Lead Testing Technicians and Department Management. Assists with testing contracts and renewals ensuring there is no lapse in coverage. Sets up customers, vendors, and subcontractors obtaining all contractual forms and agreements and ensuring they are entered into the company CRM system. Ensures that all Department service boards are updated and relevant; providing detailed and updated information for access by Department members. Plays a key role in managing Department testing calendar. Reviews testing calendar ensuring appropriate tickets have been updated and assigned, as well as communicating with both the customer and technicians the testing schedule. Serves as a customer liaison, completing follow up customer service calls to ensure compliance with agreement expectations and TRL standards. Is constantly looking for ways to enhance the customer experience. Works closely with all key personnel involved in any billing/collection efforts. Is a supporting role to ensure timely and professional communication is made/received, supports any documentation requests or correction needs, logs any action/communication into the company CRM via configurations. Enters accurate time daily on timesheet; providing a real time visual to company management Participates in meetings, workshops, trainings and seminars as assigned for the purpose of performing job duties. Any additional duties as assigned. Skills and Abilities: Ability to read, write, hear, speak and comprehend English Excellent written and verbal communication skills Critical thinking, decision making and problem-solving skills Planning and organizational abilities Results oriented: Ability to achieve the target within given time Analytical skills to forecast and identify trends and challenges Customer Service driven Intermediate skill in MS Office suite Basic knowledge of the Fire Life Safety testing process (preferred)