Tier 3 Enterprise Management (EM) | Administration Support Services

Enterprise Management (EM) Administrator (Tier III)

Location: San Antonio, TX

Clearance Required: Public Trust (ADP/IT-II); Tier 3 Investigation (NACLC)

Program Overview

The Defense Health Agency’s Domain and Directory Services Branch (DDSB) supports the global IT infrastructure that underpins medical readiness for the Army, Navy, and Air Force. This includes sustaining both on-premise and cloud-based environments serving over 200,000 users and 250,000 end-user devices across 250 sites worldwide. DDSB manages core identity, access, and directory services essential to mission-critical healthcare delivery within the Military Health System. Team members contribute to a broad range of IT operations and modernization efforts that directly impact service members, veterans, and their families. This is a high-impact environment supporting both peacetime healthcare and wartime readiness across the DoD medical enterprise.

Summary

EM Admin provides senior-level support for enterprise management (EM) toolsets and ensure secure, efficient, and stable operation of the DHA's hybrid IT environment.

Key Responsibilities:

• Administer and maintain EM tools such as MECM, Intune, Azure AD, and related Microsoft enterprise platforms.
• Serve as Tier 3 escalation point for complex infrastructure and endpoint issues.
• Perform configuration management and security compliance using automation.
• Collaborate with cybersecurity, service desk, and engineering teams on enterprise-wide support strategies.
• Monitor system performance and support after-hours operations when needed.

Key Qualifications: Experience with MECM/SCCM, Group Policy, Intune, and cloud hybrid infrastructure.

Education & Certification Requirements (per DoD 8140 Qualification Matrices)

1) Microsoft Certified: Azure Administrator Associate or Windows Server Hybrid Administrator Associate

2) Any of the following...

• Academic Education: Bachelor’s degree in information technology, Cybersecurity, or a related discipline.
• OR Baseline: Security+ CE, or SSCP, or GSEC, or Cloud+, or GICSP, or GLSC or CISSP
• OR DoD/Military Training: F07DZZ1 or M03385G or M10395B or M223854 or A-150-0045 now W-250-0750 or A-531-0021 or W-250-0750 or A-150-3400 now W-250-0750 or A-150-1980 or A-150-1202 or A-150-1203 or A-150-1250 or A-150-1855 / A-150-1940 or A-113-0205 or A-113-0175 or A-113-0018 or A-113-0382 or A-113-0027 or A-113-0383 or A-113-0175 or A-113-0202 or A-113-0233 or DISA-US1379