Transcript Evaluation & Operations Specialist (Special Program Coordinator), Office of the Registrar

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

Transcript Evaluation & Operations Specialist (Special Program Coordinator), Office of the Registrar

MCCC Unit Professional position, Grade 4

Campus Location: Danvers. Evenings, Saturdays and Remote work as needed

Work Schedule: Monday - Friday; 8:00 am - 4:00 pm

SALARY: Anticipated starting salary is $65,370.00 - $67,000.00. Actual salary will be commensurate with education and experience in accordance with the MCCC/MTA collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.

At this time, the College is not providing sponsorships for Visas.

GENERAL STATEMENT OF DUTIES:

Under general supervision, the Transcript Evaluation & Operations Specialist is responsible for coordinating and performing evaluations of official transcripts and NSCC credential eligibility, in addition to providing general functions in the Office of the Registrar. The Transcript Evaluation & Operations Specialist is responsible for coordinating work activities, preparing/processing documentation, answering questions, providing and distributing information to various NSCC constituencies, and maintaining records. Also responsible for coordination of assigned staff. Performs related work as directed.

ESSENTIAL FUNCTIONS:

• Serves as primary respondent for the Office of the Registrar inquiries and leads delivery of Registrar services to students, faculty, staff, and the public. Responds to in-person, virtual, written, and phone inquiries. Ensures timely and accurate responses for inquiries. Coordinates staffing to ensure adequate coverage of services.
• Develops and maintains communication templates. Develops and maintains relevant SOP documents.
• Processes Office of the Registrar forms and ensures accuracy.
• Provides information regarding FERPA procedures and compliance to students. Enforces FERPA regulations and reports violations to the Registrar.
• Processes enrollment verifications for students transferring from NSCC to other colleges in coordination with the Community Standards office.
• Issues official transcripts and standard enrollment verifications. Disburses replacement diplomas.
• During peak periods and periods of staff vacancies, provides related task support to other Office of the Registrar staff as assigned.
• Reviews transcripts of matriculating students and makes decisions about courses accepted as transfer credit. Documents decisions in NSCC systems.
• Coordinates with the Office of the Registrar staff to record evaluation decisions and communicate to students in a timely fashion.
• Coordinates with Admissions to perform transcript evaluations for selective admissions programs. Prioritizes evaluations based on anticipated evaluation volume and orientation dates, and reports regularly to the Registrar Management Team on evaluation progress.
• Performs transfer credit data entry into SIS.
• Utilizes Banner, Navigate, and other tools to document transcript evaluation decisions and communicate with students.
• Reviews evaluation appeals and performs re-evaluation as necessary.
• Coordinates with Division Deans and Program Directors to review transcript evaluation decisions when appropriate.
• Updates and utilizes transcript evaluation tools to ensure equity in transfer credit acceptance decisions. Serves as an Administrator for evaluation tools. Troubleshoots issues and supports staff and faculty in use and utilization.
• Monitors and processes complete withdrawals. Liaises with Student Financial Services to update records.
• Assists with duplicate record review. Processes updates and corrections and notifies appropriate stakeholders as assigned.
• Processes College Catalog requests for updates.
• Processes course substitution requests. Stores course substitutions in SIS and Degree Works and notifies the student and advisor of approval. Applies approved blanket waivers as appropriate.
• Responsible for all NECCUM processing and coordination. Serves as NECCUM representative for the Office of the Registrar.
• Serves on committees or ad-hoc working groups as assigned.
• Participates in Commencement preparations and activities as assigned.
• Performs other tasks as assigned.

SUPERVISION RECEIVED: Reports to the Registrar or designee.

Requirements:

• Bachelor's degree in Education, Counseling, Psychology, Business Administration, Mathematics, Computer Science, or other related field; with 3 years of experience and/or training involving college registration, academic advisement, administrative work in an academic environment, general office administration, or personal computer operations; or an equivalent combination of education, training, and experience.
• Professional experience demonstrating strong problem solving, organizational, and analytical skills.
• Demonstrated experience in conveying complex ideas or processes to patrons or clients, both verbally and in writing.
• Proven ability to work independently and manage multiple priorities simultaneously.
• Demonstrated experience using various electronic platforms to communicate, perform analysis, and data entry.
• Ability to work effectively within a fast-paced, rapidly growing, intense, and multifunctional office environment.
• Must have the ability to work some evening and Saturday hours as needed.
• Ability to commute to any NSCC campus for daily work, meetings, programs and events.
• Successful experience interacting with culturally diverse populations.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

PREFERRED QUALIFICATIONS:

• Working knowledge of Student Informational Systems desired. Knowledge of Banner preferred.
• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Bilingual in Spanish is preferred.

Additional Information:

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Title IX Coordinator, Affirmative Action and Compliance Officer, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights: TitleIX@northshore.edu

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

In alignment with our mission to provide accessible, affordable, and rigorous educational and employment opportunities, NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process, and to support fulfilling essential job functions. If you need a reasonable accommodation, please reach out to our ADA/504 Coordinator: Employee_Accom@northshore.edu

North Shore Community College participates in E-Verify.

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and experience
• Resume/CV
• Applicants selected for an interview will need to provide the names, address, email and telephone number of at least three current professional references. [References won't be contacted without application notification]

First consideration will be given to those who apply by November 5, 2026.