Job Title: Travel Operations Coordinator / Administrator<\/span><\/a> <\/h2>Job Type:<\/span><\/span><\/span> <\/h3> <\/span><\/span> <\/p>Full-Time<\/span><\/span><\/span><\/span><\/span> <\/p> <\/span><\/span> <\/p>Job Location:<\/span><\/span><\/span> <\/h3> <\/span><\/span> <\/p>Remote in Washington, DC.<\/span><\/span><\/span><\/span><\/span> <\/p> <\/span><\/span> <\/p>Job Summary:<\/span> <\/h3> <\/p>Genesis Consulting is seeking an experienced, forward-thinking Travel Operations Coordinator / Administrator with a passion for growth and business transformation. The Travel Operations Coordinator / Administrator will support day-to-day travel program operations for the client's automated, web-based Travel Management System (TMS). This role provides hands-on assistance to travelers, ensures accurate system data management, supports reimbursement processing, and helps maintain compliance with established travel policies.<\/span><\/span><\/span><\/span><\/span> <\/p> <\/span><\/span><\/span><\/span><\/span> <\/p>The Coordinator acts as the primary point of contact for booking assistance, expense report guidance, and issue resolution, ensuring a smooth and efficient end-to-end travel experience from initial arrangements through final reimbursement<\/span><\/span><\/span><\/span><\/span>. <\/span><\/span><\/span><\/span><\/span> <\/p>Duties and Responsibilities:<\/span> <\/h3>This role ensures that travelers receive timely, accurate, and policy-compliant support while contributing to the effective operation of the client's integrated Travel Management System and reimbursement processes. Duties and Responsibilities include but may not be limited to:<\/span><\/span><\/span> <\/p> <\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Traveler Booking & Pre-Travel Support: Assist travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Expense & Reimbursement Assistance: Support preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>System & Profile Administration: Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Policy Monitoring & Escalation: Monitor compliance with travel policies, identify exceptions, and escalate non-adherence as required.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Operational Coordination: Collaborate with the Travel Program Manager and support desk to ensure seamless, end-to-end travel and reimbursement support.<\/span><\/span><\/span> <\/p> <\/div><\/span> Requirements<\/h3>Minimum Qualifications/Experience:<\/span> <\/h3> <\/span><\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Minimum of two (2) years of experience using travel booking tools and/or expense reimbursement systems (e.g., Concur or similar platforms).<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Experience supporting travelers with reservations, expense reporting, and issue resolution.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Familiarity with government travel policy / Federal Travel Regulations (FTR<\/a>)<\/span><\/span><\/span>[PS1]<\/a> <\/span><\/span><\/span> compliance and exception management.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Excellent customer service and communication skills.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Experience in a corporate or government travel environment preferred.<\/span><\/span><\/span> <\/p> <\/span><\/span><\/span> <\/p>Preferred Competencies:<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Experience with SAP Concur.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Proficiency in web-based travel management systems and integrated financial platforms.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Strong problem-solving and troubleshooting abilities.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Ability to work collaboratively across operational and financial teams.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Customer-focused approach with a commitment to service excellence.<\/span><\/span><\/span> <\/p> <\/span><\/span><\/span> <\/p>Minimum Education:<\/span> <\/h3> <\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Bachelor's Degree in Computer Science, IT, or related field. Master's Degree preferred.<\/span><\/span><\/span> <\/p> <\/span><\/span><\/span> <\/p>Certifications:<\/span> <\/h3> <\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>SAP Concur or Travel certifications preferred.<\/span><\/span><\/span> <\/p> <\/b> <\/p>Other:<\/span> <\/h3> <\/span> <\/p>· <\/span><\/span><\/span><\/span>U.S. Citizenship is required.<\/span><\/span><\/span> <\/p> [PS1]<\/a><\/span><\/span><\/span>recommend this be government travel policy / FTR <\/p><\/div><\/div><\/div> <\/div><\/span>