Description
Serves as a veterinary Technical resource for product support, compassionate customer service, and veterinary guidance in disease management and control by providing communication (telephone, email etc...) to veterinarians, veterinary support staff, BIAH employees, or animal owners about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with BIAH products. Responsible for determination of appropriate product and customer support in accordance with BIAH SOPs and Guidelines. Must maintain a working knowledge of regulations, policies and procedures to assure compliance with US regulations(FDA, USDA and EPA)for the capture, maintenance and reporting of adverse events and product quality complaints.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim´s high regard for our employees.
Duties & Responsibilities
+ Provides communication (telephone, email etc...) to veterinarians, veterinary support staff, BIAH employees, animal owners and producers about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with BIAH products.
+ Supports complaint investigations by asking appropriate questions. All communications will be recorded in the BIAH Pharmacovigilance (PV)Database in compliance with BIAH corporate, Veterinary Technical Solutions VeTS), and PV SOPs and relevant cGMPs.
+ Provides customers information as requested in the following areas: Proper product use, extra-label use, technical information, literature requests, adverse events, perceived lack of efficacy and/or product or packaging defects.
+ Stays current with BIAH SOPs and Policies, current regulations and product technical knowledge.
+ Responsible for determination of appropriate product and customer support in accordance with BIAH SOPs and Guidelines.
+ Entry of case information in the approved database, communication to reporters, and resolution of cases must be complete and within the approved timeliness.
+ Stays current with medical and technical knowledge relevant to BIAH products.
+ Works with and supports external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences. Creates technical bulletins and PowerPoint presentations in response to sales and marketing needs.
+ Develops and gives seminars or presentations, and lectures at veterinary clinics, schools, and associations as needed and/or requested.
+ Participates in product launch teams as needed.
+ Participates in call analysis and trend reports or issues involving product usage.
+ Supports the SAD or Director in projects as assigned.
+ Participates in the review and implementation of department SOPs and related documents, and this within an environment of continuous improvement.
+ May assume additional responsibilities as assigned by supervisor or LPV.
+ Completes other tasks as assigned.
Requirements
+ Veterinary degree (DVM or VMD) from an accredited institution required with three (3) years´ veterinary practice experience required including.
+ Must be from an accredited veterinary school with a license in at least one state required.
+ Experience within a regulated Animal Health environment or veterinary call center preferred.
+ Must be computer literate (MS Office Suite Programs; statistical analysis programs, and database systems).
+ Must demonstrate a working knowledge of technical information.
+ An understanding of applicable regulatory requirements is preferred.
+ Strong communications and inter-personal skills required to interact with both internal and external ´customers´ and stakeholders.
+ Demonstrates high ethical and professional standards.
+ Must have a good understanding of customer service needs within a regulated environment.
+ Demonstrates high ethical and professional standards.
+ Must have a good understanding of customer service needs within a regulated environment, excellent knowledge of applicable GMPs, pharmacovigilance regulations and complaint handling Compliance requirements.
Eligibility Requirements:
+ Must be legally authorized to work in the United States without restriction.
+ Must be willing to take a drug test and post-offer physical (if required).
+ Must be 18 years of age or older.
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.