Snellville, GA30+ days ago
Answer medical questions over the phone • See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things-like ensuring people see a doctor right away and allowing families to stay with their pets • Gather the signalment, presenting complaint, vitals, and physical exam • Conduct physical examinations of animals, along with other required investigatory measures such as ultrasounds, X-rays, bloodwork, and biopsies • Complete a diagnosis of each pets condition to create a diagnostic and therapeutic plan • Communicate diagnosis and treatment options directly with customers • Prepare estimates and present them to customers • Create and review medical records to ensure accuracy • Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns • Perform minor and major emergency surgeries • Perform endoscopic procedures • Educate customers on after care and preventative measures where appropriate. Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge.