Serves as a veterinary Technical resource for product support, compassionate customer service, and veterinary guidance in disease management and control by providing communication (telephone, email etc.) to veterinarians, veterinary support staff, BIAH employees, or animal owners about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with BIAH products. Provides communication (telephone, email etc. ) to veterinarians, veterinary support staff, BIAH employees, animal owners and producers about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with BIAH products.