Job Description
River Road Pet Clinic | Tucson, AZ
Full-Time or Part-Time | Pay Based on Experience
Love Animals? Great With People? We'd Love to Meet You!
River Road Pet Clinic is looking for a friendly, dependable, and motivated Client Liaison to join our team!
We're a small animal veterinary hospital in Northeast Tucson with wonderful clients and a team that genuinely cares about the pets and people we serve.
Our Client Liaisons are often the first and last people our clients interact with, and we believe those interactions make a lasting difference.
We're looking for someone who enjoys helping people, communicates well, and can stay calm and organized when things get busy. Veterinary medicine can be unpredictable, and some days can be emotional or stressful. Having the ability to listen, problem-solve, and show compassion while keeping things moving is an important part of this position.
Previous veterinary experience is preferred, but not required. We're happy to consider candidates with strong customer service skills and a willingness to learn!
What You'll Be Doing
Greeting clients and their pets and helping them feel welcome.
Answering phones, scheduling appointments, and responding to client questions.
Communicating clearly and professionally with clients, veterinarians, and support staff.
Helping clients understand hospital policies, appointment recommendations, and next steps in their pet's care.
Managing check-ins, checkouts, payments, and appointment scheduling.
Maintaining accurate client and patient information in our practice management system.
Addressing client concerns, finding solutions, and knowing when to involve a manager or medical team member.
Supporting clients during emotional or difficult situations with patience and compassion.
Helping keep the front desk organized and supporting the team throughout the day.
What We're Looking For
Excellent communication skills: You enjoy talking with people, listen carefully, and can communicate clearly and professionally.
Strong problem-solving skills: You can assess a situation, think through possible solutions, and take initiative when appropriate.
The ability to stay calm under pressure: You understand that stressful situations happen and can remain professional, patient, and focused.
Compassion and empathy: You recognize that our clients consider their pets family and that some visits can be especially difficult.
Organization and attention to detail: You can manage multiple responsibilities while maintaining accuracy.
A team-first attitude: You're willing to help your coworkers and understand the importance of working together.
Dependability: Your teammates and our clients can count on you.
A willingness to learn: You're open to feedback, new information, and developing your skills.
Previous veterinary reception or customer service experience is preferred, but not required.
Experience in a medical office, hospitality, or other customer-facing environment is also valuable.
Why River Road Pet Clinic?
We believe a great client experience starts with a team that feels supported and valued.
Here's what you can expect:
A close-knit team: Work with people who care about their patients, clients, and one another.
Meaningful relationships: Get to know our clients and their pets while helping them through every stage of their pet's life.
Supportive leadership: We value communication, welcome ideas, and believe in helping our team members succeed.
Opportunities to learn: Build your knowledge of veterinary medicine while developing valuable communication and customer service skills.
A collaborative environment: Be part of a team where everyone plays an important role in providing quality care.
Position Details
Full-time or part-time opportunities available
Pay based on experience and qualifications
Benefits eligibility based on employment status
Training and opportunities for professional development
Interested? Let's Talk!
If you're someone who enjoys helping people, loves animals, and takes pride in providing excellent customer service, we'd love to hear from you!
You don't need years of veterinary experience to make a difference here. We're looking for someone with the right attitude, strong communication skills, and a genuine desire to be part of our team.
Apply today and tell us why you'd be a great addition to River Road Pet Clinic!
Learn more about our hospital at www.riverroadpetclinic.com.
National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.
Purpose: Give pets and the people who love them more quality years together
Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.
Values: Care Deeply, Do What's Right, One Team, Own It, Shape What's Next
One NVA: Bringing General Practice & Ethos Together
NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Apply now
This Job
Location:
Tucson, Arizona, United States
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| Location | Tucson, AZ |
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