North Canton, OH30+ days ago
p>The essential functions include, but are not limited to the following: - Supervises, trains, evaluates and manages help desk staff, including the Help Desk 2 and student worker staff and provides front-line technical support, troubleshooting hardware, software, network, and account issues, and documenting service requests and resolutions. This role manages help desk staff, prioritizes service requests, monitors ticket workflow, maintains documentation, and helps improve service processes, hardware support, and user satisfaction in a mission-driven academic environment.