That includes:Monitoring the service schedule throughout the day and making adjustments when necessaryKeeping technicians moving efficiently between callsEnsuring technicians are assigned work appropriate for their skillsReducing unnecessary downtime, excessive travel, and avoidable schedule gapsMaking sure technicians have a next call scheduled whenever work is availableReviewing the following day's schedule for accuracy and efficient routingCoordinating maintenance, repair, and follow-up schedulingEnsuring job notes and customer communication are properly documentedMonitoring technician time entries and helping maintain accurate ServiceTitan recordsWorking with other office teams to maintain a strong service scheduleHandling escalated customer situations and helping the team work toward an appropriate resolutionSupporting the customer service team during periods of high call volumeReviewing operational reports and using the information to improve performanceYou'll Also Be a CoachThis isn't a position where you'll simply tell people what needs to be done. You'll Be a Strong Fit If You Have3+ years of experience supervising administrative, dispatch, customer service, or similar personnel5+ years of customer service, dispatching, scheduling, coordination, or related experienceStrong coaching and people-management skillsThe ability to stay calm when priorities change quicklyExcellent organization and follow-throughStrong written and verbal communication skillsExperience creating or improving processes and SOPsA high level of attention to detailConfidence addressing difficult customer situationsExperience working with CRM, dispatching, or field-service softwareWorking knowledge of Microsoft Excel and WordA high school diploma or GEDExperience in the trades is a plus, and previous ServiceTitan experience is highly desirable.