Qualifications: Previous experience within call center or customer service environment preferredKnowledge of call center telephony and technologyMust have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skillsProficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)Knowledge of customer service principles and practicesKnowledge of administration and clerical processes. · Strong communication skills, proper telephone etiquette, active listening skills, data entry, ability to relate to others, patience, good judgment, attention to detail, professionalism, proactive problem solving, ability to multi-task, negotiation skills, excellent computer skills.