Responsibilities** **People Leadership & Team Development** + Build, lead, and develop a high-performing team of change adoption professionals; establish clear vision, priorities, and goals aligned to the AI Transformation strategy + Drive execution rigor and accountability to deliver measurable outcomes; coach and mentor direct reports through performance management, talent reviews, and career planning + Develop future change leaders by modeling growth mindset behaviors and fostering a psychologically safe, inclusive, and collaborative team culture + Strengthen organizational health, employee engagement, and team effectiveness through regular feedback loops and actionable improvement plans **Change Strategy & Execution at Scale** + Shape and execute an enterprise-wide change and adoption strategy for AI Transformation, aligned to MCAPS business priorities and executive sponsorship + Design scalable change approaches that drive sustained shifts in culture, mindset, and behaviors-moving beyond tool adoption to new ways of working **Customer Zero & Internal Activation** + Champion Microsoft's Customer Zero approach by leveraging firsthand experience with AI solutions to inform credible, practical adoption strategies + Partner across product, engineering, and enablement teams to design role-relevant, persona-based activation experiences that increase AI usage, confidence, and business impact **Stakeholder Engagement & Executive Influence** + Serve as a trusted advisor to senior leaders on change strategy, organizational readiness, and adoption progress for AI Transformation initiatives + Navigate complex, matrixed environments to align stakeholders, resolve competing priorities, and build coalitions that accelerate transformation **Insight Generation, Measurement & Continuous Improvement** + Define and operationalize a change adoption measurement framework, linking activities to business outcomes; synthesize insights to inform strategy, executive decision-making, and continuous improvement + Capture and codify lessons learned, best-practices, and emerging patterns to refine change approaches and scale effective adoption models **Other** + Embody our culture and values **Qualifications** **Required Qualifications** + Bachelor's Degree in Business, Organizational Development, Operations, Communications, or related field AND 8+ years of experience in change and adoption, organizational transformation, program management, business operations, process management, process improvement + OR equivalent experience + 6+ years management (e.g., people, project, process, vendor, change) experience **Preferred Qualifications** + Master's Degree in Organizational Development, Business Administration, Industrial-Organizational Psychology, or related field + 10+ years of experience in change management, organizational transformation, program management, or business operations + People management experience, including building, leading, and developing high-performing teams + Demonstrated experience driving AI and digital transformation within a technology and/or consulting environment, including leading change and adoption for AI, Copilot, or emerging technology initiatives at scale + Proven ability to develop and execute change strategies tied to measurable business outcomes (e.g., revenue growth, productivity gains, customer satisfaction) + Influential executive presence with the ability to advise and partner with leadership teams on organizational change + Clear, compelling verbal and written communication skills, with the ability to tailor messaging and storytelling for diverse audiences from frontline employees to executive leadership + Extensive experience with cross-group collaboration and negotiation, building partnerships, defining benchmarks, executing initiatives, and influencing change across a global organization while navigating resistance and ambiguity Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. In this role, the Director will partner with executive and cross-functional leaders, and field teams to architect and execute change strategies that move thousands of people from awareness to sustained adoption-turning AI potential into measurable business impact.