Acts as the primary contact to provide expert consultation, training, and ongoing support regarding leave eligibility, rights, responsibilities, and available leave options for all leave and disability programs under the purview of HR and Benefits Administrators to ensure all actions follow local, state, and federal laws and Company policies, updating processes as needed. Provides exemplary customer service and assistance to administrators, supervisors, and HR team and plays a key role in ensuring processes are compliant, timely, and supportive of SDI employees.