Hospice Clinical Team Manager (RN Required) VITAS Healthcare CorpHospice Clinical Team Manager (RN Required)Cranberry Township, PAThe Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
Patient Care Administrator VITAS Healthcare CorpPatient Care AdministratorMaitland, FLSupported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview.
Dietician Home Care VITAS Healthcare CorpDietician Home CareDallas, TXAll VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. Making home or inpatient visits to assess the nutritional needs of hospice patients and to plan a suitable diet that is consistent with the patient's needs.
Chaplain Home Care VITAS Healthcare CorpChaplain Home CareKissimmee, FLEquivalencies to CPE may include one of the following: • Evidence of clinical pastoral educational experience that includes supervision of ministry, peer group participation and theological reflection; • AAMFT, AAPC, or AMHC certification; • DMin or other accredited graduate degree in pastoral care. • A minimum of 1 unit (400 hours), preferably two (2) or more, of Clinical Pastoral Education (CPE) accredited by one of the following: • Association for Clinical Pastoral Education • National Association of Catholic Chaplains • Canadian Association for Pastoral Practice and Education.
CNA/HHA Home Care VITAS Healthcare CorpCNA/HHA Home CareBloomington, ILHome Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient, including: • assist with the change of the colostomy bag; • assist with the use of a walker or wheelchair; • reinforcement of a dressing; • assist with prescribed range of motion exercises; • assist with prescribed ice cap or collar; • measure intake and output of fluids; • assist with medications that are ordinarily self-administered. The VITAS Home Health Aide (HHA) is a non-exempt employee, who is trained to provide personal care and services to hospice patients to augment care given by family members or other caregivers.
Team Manager Home Care VITAS Healthcare CorpTeam Manager Home CareMiramar, FLThe Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
Team Manager Inpatient VITAS Healthcare CorpTeam Manager InpatientMaitland, FLAssures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily. Monitors the type and level of team services provided (staffing, medications, HME, supplies, level of care changes to inpatient and continuous care, etc.) to assure that they are appropriate and responsive to patient/family needs and expectations.
Team Manager Home Care VITAS Healthcare CorpTeam Manager Home CareOcala, FLThe Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.
Home Health Aide HHA/CNA VITAS Healthcare CorpHome Health Aide HHA/CNABakersfield, CA$20–$24 / hourHome Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient, including: • assist with the change of the colostomy bag; • assist with the use of a walker or wheelchair; • reinforcement of a dressing; • assist with prescribed range of motion exercises; • assist with prescribed ice cap or collar; • measure intake and output of fluids; • assist with medications that are ordinarily self-administered. The VITAS Home Health Aide (HHA) is a non-exempt employee, who is trained to provide personal care and services to hospice patients to augment care given by family members or other caregivers.
Physician Home Care VITAS Healthcare CorpPhysician Home CareOrange City, FLSupported by industry-leading experts and an expanding network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. WHAT YOU'LL DO As a home care hospice physician, you will use your compassion, communication skills and deep expertise to build meaningful relationships with patients and families, providing the highest-quality care at the most challenging point in life.
Telecare Registered Nurse VITAS Healthcare CorpTelecare Registered NurseChandler, AZThe VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. • Telecare RNs that reside in a Nurse Licensure Compact State are required to have or obtain a multistate license designation for their state active nursing license.
Physician Home Care VITAS Healthcare CorpPhysician Home CareFort Myers, FLAs a home care hospice physician, you will use your compassion, communication skills and deep expertise to build meaningful relationships with patients and families, providing the highest-quality care at the most challenging point in life. Supported by industry-leading experts and an expanding network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives.
Physician Home Care VITAS Healthcare CorpPhysician Home CareKissimmee, FLSupported by industry-leading experts and an expanding network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. As a home care hospice physician, you will use your compassion, communication skills and deep expertise to build meaningful relationships with patients and families, providing the highest-quality care at the most challenging point in life.
RN Runner Non-Exempt VITAS Healthcare CorpRN Runner Non-ExemptBakersfield, CASupervision of (VITAS employed and contracted) nursing tasks delegated to Hospice Aides, Licensed Practical/Vocational Nurses (and contracted Registered Nurses) and Volunteers per the plan of care. All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement.
HHA Home Care (CNA/HHA) VITAS Healthcare CorpHHA Home Care (CNA/HHA)IL$17–$21 / hourHome Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient including: assist with the change of the colostomy bag; assist with the use of a walker or wheelchair; reinforcement of a dressing; assist with prescribed range of motion exercises; assist with prescribed ice cap or collar; measure intake and output of fluids; and assist with medications that are ordinarily self-administered. The VITAS Home Health Aide (HHA) is a non-exempt employee, who is trained to provide personal care and services to hospice patients to augment care given by family members or other caregivers.
Vitas Sales Representative VITAS Healthcare CorpVitas Sales RepresentativeMobile, ALWith programs in 15+ states and a nationally recognized employee experience, we promote from within, reward performance, and support ambitious professionals ready to make a difference. As a VITAS Representative, you'll be at the front line of change-educating physicians, healthcare leaders & professionals about the value of hospice care.
HHA Home Care (CNA/HHA) VITAS Healthcare CorpHHA Home Care (CNA/HHA)IL$17–$21 / hourHome Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient including: assist with the change of the colostomy bag; assist with the use of a walker or wheelchair; reinforcement of a dressing; assist with prescribed range of motion exercises; assist with prescribed ice cap or collar; measure intake and output of fluids; and assist with medications that are ordinarily self-administered. The VITAS Home Health Aide (HHA) is a non-exempt employee, who is trained to provide personal care and services to hospice patients to augment care given by family members or other caregivers.
Manager Volunteer VITAS Healthcare CorpManager VolunteerOcala, FLAll VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth.
Patient Care Administrator VITAS Healthcare CorpPatient Care AdministratorNaples, FLSupported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview.
Patient Care Administrator VITAS Healthcare CorpPatient Care AdministratorAtlanta, GASupported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. As a patient care administrator (PCA), you will join the senior leadership team for a VITAS service area, ensuring the clinical, financial, and operational aspects of hospice are running smoothly within your purview.
Physician Home Care VITAS Healthcare CorpPhysician Home CareCape Coral, FLAs a home care hospice physician, you will use your compassion, communication skills and deep expertise to build meaningful relationships with patients and families, providing the highest-quality care at the most challenging point in life. Supported by industry-leading experts and an expanding network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives.
Respiratory Therapist Homecare VITAS Healthcare CorpRespiratory Therapist HomecareGainesville, FLAll VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth.
General Manager VITAS Healthcare CorpGeneral ManagerWesley Chapel, FLThe general manager is the official spokesperson of the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the corporate communication department, responds timely to social media comments as directed from our corporate office and assures the handling and resolution of any complaints from patients, families and the public. The general manager improves the value of existing relationships by ongoing contact with selected physicians and their office staff - including the resolution of complaints, the providing of educational services and seeking to improve and refine patient care services.
LPN Continuous Care VITAS Healthcare CorpLPN Continuous CareOHAs an LPN with the VITAS Intensive Comfort Care (ICC) service, you will step in to provide one-to-one crisis care for hospice patients whose health challenges require high-intensity, highly engaged clinical supervision for a short period of time. Once a week, you'll visit the local program office to meet with an interdisciplinary team, including social workers, physicians, chaplains, and nurses, who collaborate to provide holistic support for the patients and families we serve.
Home Health Aide HHA/CNA Continuous Care VITAS Healthcare CorpHome Health Aide HHA/CNA Continuous CareEncino, CA$21–$25 / hourHome Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient, including: • assist with the change of the colostomy bag; • assist with the use of a walker or wheelchair; • reinforcement of a dressing; • assist with prescribed range of motion exercises; • assist with prescribed ice cap or collar; • measure intake and output of fluids; • assist with medications that are ordinarily self-administered. The VITAS Home Health Aide (HHA) is a non-exempt employee, who is trained to provide personal care and services to hospice patients to augment care given by family members or other caregivers.
Home Health Aide HHA/CNA Continuous Care VITAS Healthcare CorpHome Health Aide HHA/CNA Continuous CareMount Dora, FL$15–$18 / hourHome Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient including: • assist with the change of the colostomy bag; • assist with the use of a walker or wheelchair; • reinforcement of a dressing; • assist with prescribed range of motion exercises; • assist with prescribed ice cap or collar; • measure intake and output of fluids; • assist with medications that are ordinarily self-administered. The VITAS Home HealthAide(HHA)is a non-exempt employee, who istrained to provide personal care and services tohospice patientsto augment care given by family membersorother caregivers.
Licensed Practical Nurse (LPN) VITAS Healthcare CorpLicensed Practical Nurse (LPN)Bakersfield, CAParticipates in patient/family teaching during daily care relative to understanding the illness and its treatment; maintaining of activities of daily living; self-care and self- medication, prevention and recognition of complications and preparation for discharge and follow-up. Utilizes a wide variety of supportive and technical nursing skills in carrying out specific medical orders for administration of medication, performing specific treatments, monitoring diagnostic, therapeutic, and supportive measures.
Office Support Clerk VITAS Healthcare CorpOffice Support ClerkMiramar, FLProficiently use computer equipment to type correspondence, file documents, perform data entry and word processing; sort mail and perform other administrative tasks as assigned. All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement.
Vitas Sales Representative VITAS Healthcare CorpVitas Sales RepresentativeBlue Bell, PAAll VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. With programs in 15+ states and a nationally recognized employee experience, we promote from within, reward performance, and support ambitious professionals ready to make a difference.
LPN Continuous Care VITAS Healthcare CorpLPN Continuous CareOHAs an LPN with the VITAS Intensive Comfort Care (ICC) service, you will step in to provide one-to-one crisis care for hospice patients whose health challenges require high-intensity, highly engaged clinical supervision for a short period of time. Once a week, you'll visit the local program office to meet with an interdisciplinary team, including social workers, physicians, chaplains, and nurses, who collaborate to provide holistic support for the patients and families we serve.
SW Home Care VITAS Healthcare CorpSW Home CareFLSupported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. In addition to having your social work license, reliable transportation, and at least one year of social work experience in a health care setting, you''ll approach your work with the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude.
Chaplain Home Care VITAS Healthcare CorpChaplain Home CareLecanto, FLEquivalencies to CPE may include one of the following: Evidence of clinical pastoral educational experience that includes supervision of ministry, peer group participation and theological reflection; AAMFT, AAPC, or AMHC certification; or DMin or other accredited graduate degree in pastoral care. A minimum of 1 unit (400 hours), preferably two (2) or more, of Clinical Pastoral Education (CPE) accredited by one of the following: Association for Clinical Pastoral Education, National Association of Catholic Chaplains or the Canadian Association for Pastoral Practice and Education.
Manager Bereavement VITAS Healthcare CorpManager BereavementFairfax, VAAll VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth.
LPN Continuous Care VITAS Healthcare CorpLPN Continuous CareStanford, CAAs an LPN with the VITAS Intensive Comfort Care (ICC) service, you will step in to provide one-to-one crisis care for hospice patients whose health challenges require high-intensity, highly engaged clinical supervision for a short period of time. Once a week, you'll visit the local program office to meet with an interdisciplinary team, including social workers, physicians, chaplains, and nurses, who collaborate to provide holistic support for the patients and families we serve.
Physician Home Care & Inpatient VITAS Healthcare CorpPhysician Home Care & InpatientDeerfield Beach, FLBoard eligible/certified in Internal Medicine, Family Practice, or other related specialty with a working knowledge of the principles of palliative medicine and symptom management. All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement.
SW Home Care VITAS Healthcare CorpSW Home CareFLSupported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. In addition to having your social work license, reliable transportation, and at least one year of social work experience in a health care setting, you''ll approach your work with the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude.
Admissions RN VITAS Healthcare CorpAdmissions RNIrvine, CA$55–$60 / hourRegistered Nurse (RN) with a valid state license • Minimum 2 years of nursing experience (hospice, palliative, ER, ICU, home health or case management preferred) • Strong clinical assessment and critical thinking skills • Compassionate communicator with excellent interpersonal skills • Active listener who builds trust and rapport • Confident in guiding others through uncertainty, addressing concerns with empathy • Reliable professional with strong follow-through and autonomy • Patient-centered advocate committed to dignity and comfort. • Conduct comprehensive clinical assessments to determine hospice eligibility • Educate patients and families about hospice services and Medicare benefits • Collaborate with physicians, case managers, and interdisciplinary teams • Provide emotional support and clinical guidance during the decision-making process • Initiate and complete the admission process, including documentation and coordination.
Chaplain Home Care VITAS Healthcare CorpChaplain Home CareDublin, OHEquivalencies to CPE may include one of the following: Evidence of clinical pastoral educational experience that includes supervision of ministry, peer group participation and theological reflection; AAMFT, AAPC, or AMHC certification; or DMin or other accredited graduate degree in pastoral care. A minimum of 1 unit (400 hours), preferably two (2) or more, of Clinical Pastoral Education (CPE) accredited by one of the following: Association for Clinical Pastoral Education, National Association of Catholic Chaplains or the Canadian Association for Pastoral Practice and Education.
Social Worker (SW) VITAS Healthcare CorpSocial Worker (SW)San Jose, CA$37–$39 / hourCT: Licensed Master Social Worker (LMSW) DC: Licensed Graduate Social Worker (LGSW) DE: Licensed Baccalaureate Social Worker (LBSW) FL: BSW GA: Licensed Master Social Worker IL: Licensed Social Worker (LSW) MO: Baccalaureate Social Worker (BSW) NJ: Licensed Social Worker (LSW) OH: Licensed Social Worker (LSW) PA: Licensed Social Worker (LSW) TX: Licensed Baccalaureate Social Worker (LBSW) VA: Licensed Social Worker (LSW) WI: Social Worker Certificate. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives.
Physician Inpatient VITAS Healthcare CorpPhysician InpatientWaterbury, CTAs a home care hospice physician, you will use your compassion, communication skills and deep expertise to build meaningful relationships with patients and families, providing the highest-quality care at the most challenging point in life. VITAS physicians must be licensed to practice medicine or osteopathy in the state in which their program operates, and inpatient physicians must be members in good standing at the hospital or hospitals in which they provide care.
Registered Nurse Inpatient - Nights VITAS Healthcare CorpRegistered Nurse Inpatient - NightsMount Dora, FLConnecticut -For activities other than those listed in section 1913D69(d)(3)of the Connecticut Department of Public Health delegated to a Hospice/Homemaker, the RN will document in the clinical record that: Provides nursing care including nursing tasks that may be delegated to other roles such as LPNs, HHAs and Volunteers. Supervision of (VITAS employed and contracted) nursing tasks delegated to Hospice Aides, Licensed Practical/Vocational Nurses (and contracted Registered Nurses) and Volunteers per the plan of care.
NewCustomer Service Representative VITAS HealthcareCustomer Service RepresentativeHollywood, FLWHO WE AREWe are VITAS Healthcare, the nation's leading end-of-life care provider since 1978.Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Proficiency with computers, especially with Electronic Medical Record (EMR) systems, and strong typing skills (minimum 45 wpm)* Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.*
NewClerk VITAS HealthcareClerkNaples, FLAll VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. VITAS® Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth.
NewHome Health Aide (HHA)/CNA VITAS HealthcareHome Health Aide (HHA)/CNAChicago, IL$23–$25 / hourHome Health Aide (HHA) assists with certain treatments as ordered by the physician, and taught and supervised by the nurse for a specific patient including: assist with the change of the colostomy bag; assist with the use of a walker or wheelchair; reinforcement of a dressing; assist with prescribed range of motion exercises; assist with prescribed ice cap or collar; measure intake and output of fluids; and assist with medications that are ordinarily self-administered. The VITAS Home Health Aide (HHA) is a non-exempt employee, who is trained to provide personal care and services to hospice patients to augment care given by family members or other caregivers.
NewTeam Manager Home Care VITAS HealthcareTeam Manager Home CareRiverside, CAThe Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Staff Supervision and Management* Interviews, selects, trains, supervises, evaluates and dismisses team staff in conjunction with the Patient Care Administrator* Assures staff competence and performance levels through making field visits, evaluating documentation and providing team based in services on Vitas values, hospice principles and practices and specific team growth needs.*
Director Market Development VITAS Healthcare CorpDirector Market DevelopmentKansas City, MOAbility to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions Knowledge of policies and practices involved in the human resources function Ability to work on various assignments simultaneously Strong interpersonal skills within all levels of the organization Ability to navigate within automated systems and proficient with MS office applications including Word, Excel, PowerPoint and Outlook. Proficiency in business analytics in order to forecast growth opportunities including excel and CRMs Demonstrates experiences of developing strategies and solutions to drive sales Demonstrated prioritization and organization skills.
Senior Analyst Strategy & Analytics VITAS Healthcare CorpSenior Analyst Strategy & AnalyticsMiami, FLThe Strategy & Analytics Senior Analyst is responsible for contributing to a team that informs VITAS' strategy and innovation through the implementation of technology, process changes, and analytical insights. Collect, aggregate, and analyze clinical and operational data from multiple internal and external sources to drive mission-critical initiatives and shape the strategy for the business.
Registered Nurse (RN) On call NIGHTS VITAS Healthcare CorpRegistered Nurse (RN) On call NIGHTSFL$38–$40 / hourOnce a week, you'll visit the local program office to meet with an interdisciplinary team, including social workers, physicians, chaplains, and nurses, who collaborate to provide holistic support for the patients and families we serve. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives.
Chaplain Home Care VITAS Healthcare CorpChaplain Home CarePalm Beach Gardens, FLEquivalencies to CPE may include one of the following: Evidence of clinical pastoral educational experience that includes supervision of ministry, peer group participation and theological reflection; AAMFT, AAPC, or AMHC certification; or DMin or other accredited graduate degree in pastoral care. A minimum of 1 unit (400 hours), preferably two (2) or more, of Clinical Pastoral Education (CPE) accredited by one of the following: Association for Clinical Pastoral Education, National Association of Catholic Chaplains or the Canadian Association for Pastoral Practice and Education.
Team Manager Home Care VITAS Healthcare CorpTeam Manager Home CareCovina, CAThe Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team's patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement. Assures that problems/grievances/service failures experienced by individual patients/families or physicians/MCOs are addressed with team members, vendors, other VITAS departments, and are resolved promptly and satisfactorily.