Key responsibilities:- Provide 24x7 network surveillance of switching, digital, optical, and associated telecom equipment- Perform fault analysis, isolation, and remediation across voice/data technologies- Open, document, and route trouble tickets; escalate to internal teams, vendors, and facility providers- Serve as single point of contact during high-risk, service-impacting events and maintenance windows- Maintain accurate tracking records and support partners and field technicians during outagesRequired qualifications/skills:- Associate’s degree and 3–5 years in a telecommunications NOC environment- Working knowledge of TCP/IP, SONET, Ethernet, T1, circuit/soft switching, and BSC/RNC architecture- Strong attention to detail, clear communication, and customer-service mindsetReady to keep the network steady under pressure? Our cellular division, Cellular One, is a leading regional provider of mobile technology and wireless communications service operating a network of more than 240 cell sites covering 60,000 square miles.