Essential Responsibilities Welcome guests in person, by phone, text, email, or approved messaging channels and provide courteous, timely, and accurate assistance throughout the guest journey Support guest arrivals and departures, including registration, identity or reservation verification, access instructions, keys or credentials, check-in and check-out procedures, and related documentation Create, modify, and review reservations within delegated authority; confirm stay details, rates, policies, payments, special requests, and property or location information accurately. Escalation points: Escalate emergencies, safety or security concerns, suspected fraud, significant guest disputes, property damage, missing access credentials, payment disputes, privacy concerns, unusual refunds or compensation, and commitments outside delegated authority.