This will include working with other internal organizations, including Programs, Engineering and Digital Technology teams to ensure business processes, infrastructure and software tools support expected performance metrics (e.g., system availability, customer responsiveness, data throughput, etc.) and meet our customer needs. Troubleshoot and resolve customer support issues which may include partnering with Digital Technology, Customer Focus Teams (CFTs) and others, ensuring data availability, accuracy, timeliness, and high‑quality service delivery – managed via support tickets.