Install and configure applications to include but not limited to; installing, troubleshooting, upgrading, integrating, and maintaining systems, software, workstations, printers, and wireless devices.•Support and collaborate with team members and other technical staff to resolve IT requests.•Prepare the facilitation of video conferencing for users. •Establishes and implements enterprise-level policy and procedure for conducting and maintaining the IT Asset Inventory.•Plans and implements both current and future system processes, including user interface, and security policies, and motivates the Agency to embrace desired change.