Demonstrated experience leading product, technology, or transformation initiatives within large-scale CONTACT CENTER environments is required , ideally supporting organizations with 2,000+ agents, customer service representatives, or contact center personnel across multiple channels and locations. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.