The position monitors incoming referrals; applies established clinical, capacity, payer, service-area, and operational criteria; retrieves and validates Start of Care (SOC) and Resumption of Care (ROC) referral packets; coordinates timely referral handoffs; and tracks missing documentation, escalations, and outstanding requirements through completion. 4.1 10% Demonstrates positive interpersonal relations and supports coordinated care as evidenced by: • Works collaboratively with Account Executives, Clinical Intake, Clinical Managers, branch leaders, referral sources, physicians, and other team members.