Identify and research prospective customers within our target market • Contact prospects through phone, email, networking, and other outreach channels • Respond promptly and professionally to inbound inquiries • Learn about each prospect's needs and determine whether our services are a good fit • Schedule qualified appointments or demonstrations for the sales team • Maintain accurate and current prospect information in our CRM • Follow up consistently with leads throughout the outreach process • Meet or exceed activity, appointment, and opportunity goals • Share feedback about common customer questions, needs, and objections • Represent Touchstone professionally at all times. As our Business Development Representative, you'll be responsible for identifying prospective customers, starting meaningful conversations, and qualifying new business opportunities.