Customer relationship management - Nurture and maintain strong relationships with existing customers - Provide excellent customer service, ongoing support, answer questions, investigate and triage any issues that are escalated by customers promptly - Perform on-site visits with clinics, stakeholders, community members, or any new leads - Schedule appointments for stakeholder engagements - Is accountable for prescription clinical continuity for assigned areas - Onboard, support, and maintain services with departments, clinics, key stakeholders, etc for any project or enhancement implementation - Create, plan, and deliver presentations to educate internal and external stakeholders about the specialty retail and home infusion pharmacy offerings, capabilities, and benefits as well as disseminate communication on updates, changes, or other messages as assigned - Provide training on available services for specialty, retail, and home infusion pharmacy and how to engage key stakeholders - Manage the shared business development email through closed loop communication as well as cover team member's areas as needed - Generate leads and establish connections - Follow up on leads promptly and effectively, nurturing relationships into productive partnerships - Attend events such as but is not limited to the following ribbon cuttings, press releases, community events, different disease state walks. Strengthen awareness of services and products - In collaboration with the marketing and communications department: Design and implement successful marketing campaigns, create product content and collateral to articulate the benefits and value proposition of pharmacy services to the public and external to pharmacy department, produce promotional materials, campaigns, and messaging, and create, maintain and strengthen department's overall brand in all forms of media - Develop and create presentations on specialty, retail, and/or home infusion services for internal (ex.