Hands-on experience delivering at least one AI or intelligent automation capability on the ServiceNow platform is also required, such as Now Assist, Virtual Agent, AI Search, AI agents, predictive intelligence, generative AI integrations, or AI-enabled workflows. Working knowledge of AI and intelligent automation concepts and technologies, such as generative AI, predictive and machine learning models, and automation/RPA, gained independent of any single platform and sufficient to evaluate practical benefits, limitations, use cases, and risks.