Minimum Requirements: Bachelor's degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 5-7 years of relevant experience, including hands-on SAP EWM configuration and troubleshooting, OR 7-10 years of relevant experience without a bachelor's degree. This individual leads hypercare and sustainment support efforts, serves as the escalation point for complex issues, mentors junior team members, and drives continuous improvement in system stability.