The responsibilities of this position, Advanced Scientific Support Associate (ASSA), are to respond to incoming inquiries from the Bio-Techne commercial team and Bio-Techne's North American customers, worldwide customers, and distribution partners, providing first-tier technical service for Asuragen products. Answers and documents incoming customer inquiries by phone, email, and chat on product techniques and procedures, and performs simple troubleshooting in SalesForce [CRM (Customer Relationship Management) database].