While performing the duties of this job, the employee is often required to remain in a stationary position (i.e. standing, sitting, or both) approximately 90%; move short distances approximately 5%; position self to pick up objects (i.e., bending, twisting, stooping) weighing up to 5 lbs. around the officing and moving (i.e. lift, carry, push, pull) items weighing up to 5 lbs. approximately 5%. While phone support will be required, particularly on our busiest days of the week, this role will be digital-first, supporting customers with their complex digital and account questions, and resolving escalated customer questions and complaints.