Manage account termination for departures, including the deactivation of accounts and privileges and recovery of IT assetsAsset and Inventory ManagementMaintain an accurate inventory of IT assets, updating the asset tracking system when equipment is issued, relocated, or decommissionedConduct periodic audits of hardware inventory and software license usage to ensure records are up-to-dateIT Operations & MaintenanceAssist with routine operational tasks (deploying system updates, application patches, antivirus/EDR monitoring, etc.)Create and update IT documentation such as how-to guides, knowledge base articles for common issues, and checklists for recurring tasks (onboarding steps, laptop setup procedures, etc.).Assist in gathering data for compliance documentationReinforce IT policies and security awareness at the user levelWork close with other IT members on special projects or urgent tasks as neededPay and BenefitsThe pay range for this position is $38.00 - $48.00/hr. Job Title: IT Support SpecialistDuration: 6 month contract to hire About Company:*Is a fully integrated, next-generation cell therapy companyResponsibilities:Helpdesk & End-User Support Act as a primary resolver for Tier 1-2 support requestsMonitor the IT ticketing system, responding to and closing tickets in a timely mannerTroubleshoot hardware (laptops, desktops, mobile devices) and software (Windows 10/11, Microsoft 365 apps, VPN, etc.)Escalation management for advanced support issuesContribute to the automation of repetitive IT support tasksOnboarding & OffboardingManage the IT onboarding process for new hires including, but not limited to, account creation and configuration, preparing computers, etc.