What You'll DoDeliver hands‑on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and ClickHouse, with exposure to cloud-native and Kubernetes environmentsDiagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivityGuide customers in designing scalable, reliable, and high‑performing database architectures on DigitalOceanCollaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.on complex escalations, contributing to root cause analysis and resolutionAnalyze customer architectures to identify improvement opportunities and recommend best practicesParticipate in incident response and on‑call rotations to support critical customer issuesContribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement. Key MetricsCustomer Satisfaction (CSAT)Time to Resolution / SLA adherenceEscalation quality and resolution effectivenessDocumentation and knowledge base contributionsCustomer adoption of best practicesRequired Experience & Skills2–5 years of experience in technical support, DevOps, cloud engineering, or similar rolesHands‑on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, ClickHouse), with some familiarity across Kafka and others.