Unlike a traditional technical troubleshooting role, the IT Customer Service Representative focuses on immediate call intake, providing exceptional customer service, rapid resolution of basic access issues (Tier 0), and accurate ticket dispatching. Our single-solution approach in the petrochemical, refining, energy, pulp and paper, and related industries has made Turner one of the nation's top industrial contractors and earned us the No. 1 spot on ABC's 2024 Top Performers list.