Physical Involvement: May be required to do the following: reaching in all directions; handling and manipulating objects and materials; coordinating the movements of eyes, hands and fingers to operate tools and equipment; standing / sitting; walking; seeing with or without correction; hearing with or without correction; typing / data entry. Unlike a traditional technical troubleshooting role, the IT Customer Service Representative focuses on immediate call intake, providing exceptional customer service, rapid resolution of basic access issues (Tier 0), and accurate ticket dispatching.