Responsible for managing orders from new or existing customers from the time a new customer is identified until the product has been delivered and invoicing is completed which includes: Capturing then updating customer specific data - name, account number, item numbers/descriptions, quantities, pricing, special delivery needs, packaging/labeling, shipping and quality documentation requirements as well as billing needs per account or per order, as required. The Customer Service Representative (CSR) responds to existing and prospective customers and sales concerning accepting, shipping and delivery of Matheson Tri-Gas (MTG) products and services and ensures that orders are properly invoiced.