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This role requires strong communication skills and the ability to manage multiple requests in a structured environment. • Minimum 1 year experience in Customer Service / Help Desk / HR support.

Position: HR Help Desk Executive (Mandarin Speaker)Location: Penang, Malaysia (On-site)Working Hours: 8:00 AM – 5:00 PMSalary: Up to RM 5,500Age Requirement: Max 25 years oldJob DescriptionWe are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.Key Responsibilities • Handle HR inquiries via chat, email, or phone in Mandarin and English • Provide support on HR policies, employee records, payroll, and benefits • Resolve issues or escalate complex cases to the relevant HR teams • Maintain accurate documentation of employee interactions • Ensure service quality and response time meet company standards • Support administrative HR tasks when requiredRequirements • Fluent in Mandarin and English (spoken & written) • Minimum 1 year experience in Customer Service / Help Desk / HR support • Strong communication and problem-solving skills • Detail-oriented and able to work in a fast-paced environment • Basic understanding of HR processes is a plus • Willing to work on-site in Penang

CB Talents

HR Help Desk Executive

Communication Skills

Customer Escalations

Customer Support/Service

Detail Oriented

Documentation

English Language

Help Desk

Human Resources Processes

Mandarin Chinese Language

Problem Solving Skills

Staff Policies

Time Management

Manatal

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