Job Qualifications: At least 2-5 years in a comparable account management or customer-facing sales role Energized by nurturing and expanding existing relationships rather than chasing brand-new logos Comfortable with up to 40% travel to customer sites and trade shows Enjoys digging into data, understanding customer trends, and genuinely helping customers succeed Calm, steady, and able to build authentic connections and trust with a wide range of stakeholders Ability to be the customers advocate in chief at VAULT, connecting them to the resources internally that they need to succeed Experience selling into commercial, B2B, or channel accounts, ideally with physical or consumer hardware products Proficiency with CRM platforms (e.g., Salesforce or HubSpot) and comfort working with sales data and reporting tools Track record of meeting or exceeding retention, renewal, or expansion targets. Success Factors: Net Revenue Retention (NRR) - Meets or exceeds NRR targets across the assigned account portfolio Churn Prevention - Reduces avoidable churn; at-risk accounts are identified and recovered early Account Expansion - Grows revenue within existing accounts through upsell and cross-sell Customer Health - High customer satisfaction, retention, and reference-ability Engagement Rhythm - Consistent business reviews, site visits, and proactive touchpoints.