Company ConfidentialAssociate National Account Manager Company ConfidentialAssociate National Account ManagerChicago, ILFull timeBuild and maintain strong working relationships with 7-Eleven Field Operations Advisors (FOAs) and field leadership teams to support executional alignment and account objectives. The Associate assists in customer engagement, internal alignment, and day-to-day account operations to help drive volume, revenue, and overall account performance.
Company ConfidentialNewAccount Manager (JD Preferred) Company ConfidentialAccount Manager (JD Preferred)Chicago, IL$90,000–$115,000Full timeCoordinates timely processing of payments including verifying proper allocation of such payments across appropriate policiesManages ALAE through strategic handling and bill review/payment processing in coordination with the billing unit. The Direct Claims Account Manager directly handles the monitoring, reviewing and coordinating activities involving environmental, asbestos, and latent type claims, including resolution of coverage issues and establishment of adequate reserves.
JobotNewAccount Manager (HVAC Contractor) JobotAccount Manager (HVAC Contractor)Hillside, IL$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. From design-build installations to ongoing maintenance and emergency support, we deliver comprehensive services that help our clients optimize comfort, efficiency, and long-term value.
Company ConfidentialNational Account Manager Company ConfidentialNational Account ManagerChicago, ILFull timeWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role focuses on maximizing volume, revenue, shares, profitability, and account performance through strategic selling, customer engagement, and flawless execution of sales programs.
Medline IndustriesStrategic Accounts Executive - Lab Medline IndustriesStrategic Accounts Executive - LabChicago, IL$116,000–$174,000 / yearFull timeProvide a consultative approach in partnership with field sales to fulfill customer needs by identifying optimum product mix for customers and identifying customer cost-savings opportunities, implementation, inventory availability and issue resolution. Responsible for maintaining existing business and growing market share through the development of sales plans, strategies, and objectives aligned to broad corporate sales and marketing objectives.
V-Soft Consulting Group IncAccount Executive II V-Soft Consulting Group IncAccount Executive IIChicago, IllinoisRemoteContractorPartner with Creative, Motion, Design, Copy, Project Management, and Operations to deliver high-quality work across formats including: Email and digital communications. Education and Experience »5 - 8+ years of account management experience in a creative agency or in-house agency environment (Senior Account Manager/Account Supervisor level).
AxelonNewAccount Management AxelonAccount ManagementHometown, ILManage end-to-end account management experience for assigned cases ranging from 100 to over 100,000 eligible members. Serve as the primary contact to provide excellent post-sale high-level customer service and resolve escalated issues.
SOFIEClinical Account Executive SOFIEClinical Account ExecutiveRomeoville, ILFacilitate interactions with Company/Business Partner resources to assist customers with Billing, Reimbursement, Customer Service, Medical Affairs, Marketing, or other customer-related needs, including sales presentations in a professional and effective manner. Perform clinical in-services and provide education programs for professional staff, i.e. doctors, nurses, and other key healthcare staff through 1:1 presentations, round table discussions, and formal presentations.
Chicago Division - USHAAccount Manager - Sales Chicago Division - USHAAccount Manager - SalesOakbrook Terrace, ILRemote$80,000–$110,000 / yearAccount Manager position is also relevant to job seekers with various work experiences such as: Business Manager Finance Marketing Banking Regional and Territory Sales Office Appointment Setter Tele Teacher Support Customer Service Real Estate and Auto Sales Pharm Sales Retail Educators Graduates Agent Financial Services Assistant Leasing Accountant Coordinator Representative Transitioning Military Personnel Business Graduates Leasing and Loan Services. You will work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services.
Morgan Services, Inc.Medical Sales Representative / Account Manager Morgan Services, Inc.Medical Sales Representative / Account ManagerChicago, IL$48,170.30–$58,011.54 / yearMaintain a CRM database with daily updates on client interactions and territory management activities. Regularly visit clients and potential clients to promote products and services.
The Staff PadNewSenior Account Manager The Staff PadSenior Account ManagerChicago, ILThe Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at their Chicago, IL location. This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.
Constellation EnergyNewAccount Executive - Energy Solutions Constellation EnergyAccount Executive - Energy SolutionsBartlett, IL$100,800–$142,000Bachelor's degree and a minimum of 4 years of consultative, solutions-based sales experience in one of the following industries:Energy Savings Performance Contracting (ESPC), Facility Infrastructure Upgrades, commercial construction, Energy as a Service, Mechanical Contracting (design/build), Energy Efficiency Solutions, Sustainability-based Infrastructure Projects, Facility-based Sustainability Projects, and/or Original Equipment Manufacturers. Bachelor's degree and a minimum of 8 years of consultative, solutions-based sales experience in one of the following industries:Energy Savings Performance Contracting (ESPC), Facility Infrastructure Upgrades, commercial construction, Energy as a Service, Mechanical Contracting (design/build), Energy Efficiency Solutions, Sustainability-based Infrastructure Projects, Facility-based Sustainability Projects, and/or Original Equipment Manufacturers.
IHI Terrasun Solutions Inc.NewAccount Executive, Energy Storage Controls IHI Terrasun Solutions Inc.Account Executive, Energy Storage ControlsChicago Loop, IL$170,000–$220,000 / yearBachelor’s degree in Business, Engineering, or a related technical discipline10+ years of experience in technical or software-based salesDemonstrated success selling energy storage controls software, industrial controls, automation platforms, or operational/technical analytics solutionsEstablished energy storage and solar + storage industry network with existing relationships with IPPs, utilities, and owners/operators of BESS assetsStrong understanding of BESS hardware, software, and/or field servicesExperience managing opportunities internally across engineering, product, legal, and finance teamsHighly organized, detail-oriented, and capable of managing multiple parallel opportunitiesStrong written, verbal, and presentation skills with the ability to convey complex technical concepts to varied audiencesDemonstrated ability to adopt new tools and technologies, including AI-driven solutions, to improve personal and team productivityExperience supporting or participating in contract and legal negotiations preferredDesired Qualifications. In collaboration with Sales Operations, Design Engineering, Product Management, Product Engineering and Executive Leadership, develop, strengthen and implement the controls, SaaS, and long-term services offerings go to market plans for utility-scale battery storage and solar projects.
K44 Consulting LLCNewAccount Manager K44 Consulting LLCAccount ManagerChicago, ILThe AM is responsible for using their knowledge of company products to expand the base of accounts, grow sales, and meet customer needs in their respective region. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
CNH IndustrialNewStrategic Account Manager - Utility & Infrastructure Segment CNH IndustrialStrategic Account Manager - Utility & Infrastructure SegmentOak Brook, IL$113,800–$174,475We are seeking a results driven Strategic Account Manager to lead commercial engagement in the utility and infrastructure segment partnering with large electric, gas, telecom, and related customers. This role will be responsible for building deep customer relationships, defining customer specific long-term account strategies, and positioning CASE Construction as a preferred equipment partner with targeted accounts within the segment.
Securitas TechnologyNewAccount Executive Regional Financial Sales Securitas TechnologyAccount Executive Regional Financial SalesChicago, IL$70,000–$80,000Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience.
Securitas TechnologyNewSales Account Executive Securitas TechnologySales Account ExecutiveChicago, IL$70,000–$80,000Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience.
Herc Rentals IncPetrochem National Accounts Manager Herc Rentals IncPetrochem National Accounts ManagerChicago, ILA NAM will partner with Classic & ProSolutions TSR's, SARs and Herc (+) to drive share of wallet and handle the customer's needs at all levels of their office and field locations through direct sales, channel management and collaboration. Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion.
US Tech SolutionsNewAssociate Account Executive – Entertainment Sales # 26-12809 US Tech SolutionsAssociate Account Executive – Entertainment Sales # 26-12809Chicago, IL$55–$58.57 / hourContractorFull timeAs the right hand of the AE, the AAE focus is to grow revenue by generating new business, retaining existing clients, and growing business across both multimedia and addressable products in the portfolio of properties including, and domestic broadcast television networks. As a rising sales lead, the AAE is expected to understand key sales drivers for the total business (multimedia & addressable) and will drive accountability & clarity of account ownership within allocated customer relationship management platforms (ex.
Hirose Electric USANewCustomer Account Specialist Hirose Electric USACustomer Account SpecialistDowners Grove, IL$50,000–$55,000 / yearResponsible for ownership of KPI's - understanding, tracking and monitoring Hirose’s performance against them and working with key stakeholders and cross functional partners to develop action plans for improvement; KPIs include but not limited to On Time Delivery and E-mail Response time. · Responsible for leveraging all technology and tools available to support accurate, timely order management, recognize trends, assess risk and provide proactive management of customer account to reduce potential issues in advance.
Alpha Baking Co., Inc.Accounts Receivable Clerk Alpha Baking Co., Inc.Accounts Receivable ClerkChicago, IL$21–$21 / hourThe individual is responsible for collections and reconciliation of customer accounts in addition to maintaining and organizing customer files. Applies customer payments in accounting system in a timely manner to maintain accurate customer accounts.
System OneNewAsset Management Service Director System OneAsset Management Service DirectorChicago, IL$120,000–$170,000 / yearThe Service Director of Asset Manager is responsible for providing leadership, technical support and direction to the asset management team. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
Pyramid Consulting, IncSales Manager Pyramid Consulting, IncSales ManagerChicago, ILSkills: Sales, Business Development, Account Management, Farming, Hunting, IT Staffing, Managed Services, SOW, Team as a Service, HTD/Upskilling, Bestshoring (Onshore/Nearshore/Offshore), Direct Sourcing Platform, MSP, Procurement. This role is responsible for acquiring new clients, expanding existing accounts, leading regional sales initiatives, and driving strategic staffing partnerships across multiple industries.
Medline IndustriesSr. Sales Manager Ecommerce - Amazon Medline IndustriesSr. Sales Manager Ecommerce - AmazonNorthfield, IL$92,000–$138,000 / yearFull timeFrom daily business management, cross-functional internal and external engagement in support of your business, active customer management and negotiation, you will own the customer relationship for Medline and Amazon, along with the total business’s performance, within a broader eCommerce team that is dedicated to accelerating commercial strategies through a fusion of analytical insights and strategic partnerships, internally and externally. Monitors the competitors' brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities and communicating to appropriate Sales, Performance Marketing, and Product Management.
Medline IndustriesSales Manager eCommerce - Walmart Medline IndustriesSales Manager eCommerce - WalmartNorthfield, IL$79,000–$119,000 / yearFull timeFormulate and execute annual sales, digital marketing, and promotional strategies/plans for Walmart and Sam's Club; focus on product offering, promotional plans, digital marketing, pricing/programming, online discoverability, content optimization, and online ratings & reviews. Actively work and participate cross-functionally with the Sales Strategy, Product Management, Performance Marketing, Inventory Management, and Customer Operations Teams to ensure appropriate support for the business is actively provided.
ECLAROAccounts Payable Clerk ECLAROAccounts Payable ClerkChicago, IL$24–$24 / hourThis position will also assist in processing accounts payable transactions, including data entry of vendor invoices and assist in responding to vendor inquiries. As needed, this role will assist with accounts payable statement review, and accounts payable invoice email box handling.
JobotNewSales Executive - Manufacturing - Hybrid JobotSales Executive - Manufacturing - HybridHammond, IN$75,000–$90,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Sales Executive for our business will wear multiple hats including business development, marketing, visits to our plant in Hammond, and networking around Chicagoland.
Constellation EnergyNewAssociate BDM/Business Develop Manager Constellation EnergyAssociate BDM/Business Develop ManagerChicago Ridge, IL$79,200–$88,000Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes. As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all.
JobotNewLabel Sales JobotLabel SalesElk Grove Village, IL$75,000–$135,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our comprehensive product line includes pressure-sensitive labels, shrink sleeves, roll-fed labels, pouches and more.
JobotNewSenior Accounting Manager JobotSenior Accounting ManagerChicago, IL$120,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Medline IndustriesSr. Manager Sales Strategy eCommerce Medline IndustriesSr. Manager Sales Strategy eCommerceNorthfield, IL$134,000–$201,000 / yearFull timeThis role will lead a team responsible for developing and implementing sales strategies to maximize revenue, optimize customer acquisition and retention, and enhance the overall eCommerce experience for all Medline brands. Accountable for total eCommerce (inclusive of Omnichannel) identifying and addressing the needs and opportunities for the channel to drive growth, profitability, market share and revenue.
Medline IndustriesVP Accounting Operations & Close Medline IndustriesVP Accounting Operations & CloseNorthfield, IL$234,000–$351,000 / yearFull timeLead the Global Close, Cost & Balance Sheet Accounting, and Revenue Recognition/Gross to Net teams both in the US, dotted line oversight of the EU global close teams, and within the Pune GCC, fostering a culture of collaboration, continuous improvement and high performance. Decisive and experienced leader with strong interpersonal skills and a proven ability to develop and communicate a vision, lead change, and motivate associates to realize both their own and their team’s full potential while achieving the company’s overall objectives.
AutoZoneNewPart Sales Manager – Part Time AutoZonePart Sales Manager – Part TimeChicago, ILParts Sales & Inventory Management – Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising. Teamwork – Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.
Medline IndustriesPerformance Marketing Manager Medline IndustriesPerformance Marketing ManagerNorthfield, IL$73,000–$110,000 / yearFull timePartner with multi-functional Medline teams to develop strategy and execution of all performance marketing activity within eCommerce for an assigned subset of product divisions; developing a full funnel approach that places our consumers at the center of everything we do. This role collaborates closely with product division, retail marketing, retail sales, and supply chain teams to drive Medline categories and conversion of Medline products at Amazon.com and Walmart.com.
V-Soft Consulting Group IncServiceNow Sales Executive V-Soft Consulting Group IncServiceNow Sales ExecutiveChicago, IllinoisInternExpectations Upon Hire:Outbound cold calls, lead follow up, in person and virtual Teams meetings, competitive analysis, trade shows and follow up activity expected. Job Responsibilities:Build a solid sales funnel by actively hunting new ServiceNow prospects via LinkedIn, ZoomInfo, LinkedIn connections, internal leads, and prior connections.
Gables Search GroupNewAccounting Manager Gables Search GroupAccounting ManagerBroadview, IL$95,000–$105,000This is a true #1 seat at the plant level—own the numbers, build the processes, and grow into a Controller-level role with the backing of a larger organization. You’ll step into a key position stabilizing and modernizing processes during a period of transition while building structure for future growth.
Pace Analytical ServicesNewEnvironmental Project Manager 1 Pace Analytical ServicesEnvironmental Project Manager 1Lombard, IL$40,000–$48,000 / yearBachelor’s degree in project management, chemistry, or a closely related field; AND at least three (3) years of related experience, including work with specialized or technical programs or operations; OR an equivalent combination of education, training, and experience. Supports Sample Management on large or complex projects, including reviewing project needs, resolving incoming sample issues, and ensuring regulatory compliance.
Sunbelt RentalsNewOutside Sales Representative Sunbelt RentalsOutside Sales RepresentativeAurora, IL$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Forward AirNewCarrier Sales Representative - 2nd Shift Forward AirCarrier Sales Representative - 2nd ShiftDes Plaines, IL$60,000–$65,000A Carrier Sales Representative manages all activities related to the procurement of carriers, from prospecting new carriers to utilizing capacity with partner carriers and working to understand how Forward Air can help our carrier partners grow. As a Carrier Sales Representative, you will develop relationships with carriers to source, negotiate and secure the capacity to move available freight for Forward Air and our customers in a timely and cost-effective manner.
MSCNewInside Sales Regional Consultant MSCInside Sales Regional ConsultantHanover Park, IL$37,149–$58,378 / yearThe Inside Sales Regional Consultant drives growth within portfolios with potential revenues ranging from $25K to $100K, this role leverages an insight-led sales approach to recommend MSC products, services, and solutions that improve customer outcomes and strengthen long-term relationships. To maximize retention and value realization, the Inside Sales Consultant maintains a structured cadence of customer touchpoints, acts on missed intervals, and transitions accounts to field sales when appropriate, ensuring growth and consistent customer experience.
Genesis Marketing Inc.ACCOUNT MANAGER - WEEKLY PAY Genesis Marketing Inc.ACCOUNT MANAGER - WEEKLY PAYChicago, IL$40,000–$50,000 / yearImplement sales strategies for new account prospects and growth opportunities within existing accounts. We are seeking an Account Executive Sales Representative- Entry Level to join our team!
Chicago Division- USHAAccount Manager - Sales Chicago Division- USHAAccount Manager - SalesDes Plaines, ILRemote$80,000–$110,000 / yearAccount Manager position is also relevant to job seekers with various work experiences such as: Business Manager Finance Marketing Banking Regional and Territory Sales Office Appointment Setter Tele Teacher Support Customer Service Real Estate and Auto Sales Pharm Sales Retail Educators Graduates Agent Financial Services Assistant Leasing Accountant Coordinator Representative Transitioning Military Personnel Business Graduates Leasing and Loan Services. You will work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable benefits and business services.
Industrial and Financial Systems ABStrategic Account Manager, Manufacturing Install Base | ERP, EAM, Field Service Management Industrial and Financial Systems ABStrategic Account Manager, Manufacturing Install Base | ERP, EAM, Field Service ManagementItasca, IL$130,000–$160,000 / yearBe proficient in and bring all IFS offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, PLM, EOI, Enterprise Asset Management and MRO) and technology solutions (Business Analytics, Mobility, Technology, et. IFS North America seeks and Strategic Account Manager with a passion for selling enterprise software and who is seeking the opportunity to make a positive impact in a company with a growing presence in the North American business software market.
DoceboDirector, Enterprise Account Management - Remote DoceboDirector, Enterprise Account Management - RemoteChicago, ILRemoteThe Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention.
SedexNewAccount Management Coordinator SedexAccount Management CoordinatorChicago, IllinoisThis role will assist the Account Management Team on developing and evolving long-term, trusting relationships with a portfolio of Sedex’s large enterprise and strategic customers. Serve as the assisting point of contact for the account management portfolio, supporting the Account Manager’s to ensure that client needs are met, and company objectives are delivered.
MotiveSenior Director, Mid-Market Sales & Account Management - Remote MotiveSenior Director, Mid-Market Sales & Account Management - RemoteChicago, ILRemoteMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.
Hub Group IncNewAccount Management Specialist Hub Group IncAccount Management SpecialistOak Brook, ILKeeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Northern TrustSr. Account Manager, Wealth Management Advisory Northern TrustSr. Account Manager, Wealth Management AdvisoryOakbrook Terrace, ILFull timeAssists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity. Under general supervision (but works independently most of the time), the Account Manager will be responsible for supporting/servicing team client relationships by coordinating administration of complex fiduciary, investment management, estate settlement, guardianship, and/or custody accounts.
GallagherEnterprise Application Owner -- Account Management Platform (Remote) GallagherEnterprise Application Owner -- Account Management Platform (Remote)Rolling Meadows, IllinoisRemoteThe actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. Business Partnership: Serve as the primary liaison to designate Business Process Owners, translating business needs, regulatory changes, and pain points into prioritized, clear, and detailed functional requirements.
MotiveDirector, SMB Sales & Account Management - Remote MotiveDirector, SMB Sales & Account Management - RemoteChicago, ILRemote$198,000–$301,000 / yearMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Motive is seeking a Director of SMB Expansion Sales & Account Management to drive growth across our existing small and medium-sized customer base through outbound sales, while also reducing churn among escalated accounts at risk of cancellation or contraction.