Sales, Project & Work Order Management Enter and maintain sales forecast in CRM With support from IS teams, produce plans, develop specifications, generate detailed and accurate quotes and present to customer in timely manner Develop and execute service contracts and service level agreements Deliver responsible close of sale requirements by obtaining signed proposals, terms and conditions, customer purchase orders and deposits Ensure obstacles and/or changes in scope are identified, documented and resolved and ensure client and IS satisfaction throughout project life cycle Oversee and direct IS implementation of all client projects, work orders, and service requests Review and/or establish work plans, schedules and logistics Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews Perform project management responsibilities as required, to include site visits during installations Provide (and prepare, if required) project and work order status reports Attend project and construction meetings as required Provide exceptional leadership and communication to customer and internal teams Partner with New Business Development/Account Executives to respond to requests for information, pricing and/or services. Outstanding project management/organizational skills - ability to manage multiple projects with minimal direction; ability to collaborate under tight deadlines in a team environment Proficiency in Microsoft Office (Excel, Teams, Word, Outlook, Power Point), Adobe Systems (Photoshop, InDesign) Core, hubspot and Miro Eye for design and layout of marketing materials Solid skills in copy-editing, grammar, spelling and punctuation Excellent and effective at oral and written communication Strong organizational, analytical and administrative skills Ability to see the big picture and integrate into day-to-day tasks and activities Understanding of the complexities required to thrive in the dealer and/or AEC environment Excellent time management skills Fluid interpersonal and collaborative skills to interact effectively with a wide range of personnel and departments Must be a self-starter, critical thinker, collaborative and creative Ability to lead and inspire cross functional players Contract furniture industry experience strongly preferred including: Understanding of and/or working on RFPs Product knowledge Product specification.