Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services. You'll deliver exceptional customer service, conduct daily building tours, track work orders, support events and communications, gather employee feedback, and maintain a visible, professional presence across campus while responding to evolving needs.