Lead system-wide quality and performance improvement for centralized telemetry services by establishing quality and patient safety indicators, monitoring outcomes and data trends, ensuring timely escalation of clinically significant rhythm changes, implementing corrective actions, and promoting evidence-based monitoring practices. Lead centralized monitoring unit (CMU) operations and personnel, ensuring 24/7 monitoring coverage and readiness while overseeing staffing effectiveness, productivity, workload distribution, service performance, budgets, capital planning, resource allocation, vendor relationships, and telemetry technology solutions.