Typical duties include responding to member calls, emails, and walk-ins, assisting with inquiries about billing, payments, rates, and electric usage, managing payment arrangements, answering questions regarding different programs, and entering in service orders. Regardless of front office or back-office tasks, this role requires the MES to be proficient on a computer, have accurate data entry, attention to detail, cash handling skills, and the ability to work independently and be a good team player.