This is a high-impact customer service role supporting a fast-moving B2B sales organizationClient DetailsMy client supplies compliant protective equipment and safety solutions to support workplace health and risk management across multiple industriesDescription Respond to customer inquiries via phone, email, and chatDeliver a professional, responsive, and solution-focused customer experienceTake ownership of customer requests from start to resolutionProcess customer orders, quotes, and transactions accurately and efficientlyResearch order history and inventory availabilityTrack and follow up on orders in progressMaintain accurate customer records and documentationPartner closely with outside sales teamsCommunicate order updates, shipment status, and backordersIdentify upsell and cross-selling opportunitiesContact customers regarding product substitutions or order updatesCollaborate with Supply Chain, Warehouse, Sales, and Finance teamsHelp resolve order issues, delivery questions, and product inquiries Profile5+ years of customer service, account management, or sales support experience in a B2B environmentExperience managing customer orders, quotes, or transactional requestsStrong communication and relationship-building skillsAbility to manage multiple priorities and customer requests simultaneouslyHighly organized with strong problem-solving abilitiesExperience working with service metrics such as response time, customer satisfaction, or productivity Job OfferCompetitive annual salary ranging from $63,000 to $80,000, depending on experience. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.