RESPONSIBILITIES• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner• Troubleshoot issues related to offers, account access, and platform navigation• Escalate complex issues to the appropriate team with full context and documentation• Maintain detailed records of user interactions in our support CRM• Identify recurring issues and report patterns to the product team• Contribute to the help center by writing and updating FAQ articles• Deliver consistently high CSAT scores through genuine, solution-focused support• REQUIREMENTS• No degree required• Prior customer support experience preferred but not required — we'll train you• Clear, empathetic written and verbal communication• Patient and calm under pressure — you don't match the energy of an upset user• Organized and able to manage a high volume of tickets without letting things slip• Familiarity with support tools (Zendesk, Intercom, or similar) is a plus• BENEFITS• Hourly pay of $16–$22/hr• Fully remote• Paid training on all systems and product knowledge• Growth path into team lead or operations roles• Access to the full NoGigiddy earning opportunity network. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping.