Responsibilities • Greet customers and manage the service drive with professionalism and urgency• Write and manage repair orders from intake through vehicle pickup• Communicate recommended services, timelines, and costs with full transparency• Coordinate with technicians to ensure accurate diagnostics and repair updates• Maintain strong customer communication through calls, texts, and updates• Verify warranty coverage and process claims correctly• Present maintenance services in a way that builds trust, not pressure• Ensure all documentation is complete, accurate, and compliant• Deliver a smooth, positive customer experience that drives retention. Why Join Flood Ford of Narragansett • Strong, stable dealership group with real career paths• Supportive leadership that actually listens• Busy service department with consistent customer demand• Team oriented environment where everyone pitches in• Modern facility with equipment that makes your job easier.