This leader partners closely with business stakeholders in Support, Sales and Operations groups to define success metrics, translate strategy into execution, and ensure platforms evolve from transaction-processing systems into intelligent, performance-enabling solutions that will ensure Ingram Micro is at the forefront of innovation for customer experience. This leader owns the full lifecycle of platforms including Zendesk, Gainsight, custom plugin-ins, AI-driven bots/automation, and legacy systems, ensuring solutions are stable, scalable, secure, and continuously enhanced to drive measurable improvements in user and business KPIs.