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This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools. Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database.

YEAR

At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context. Partners in Innovation Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership. Leading Positions and Brands Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.

Wolters Kluwer

Customer Service Technical Associate - Tax Content

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Working closely with a team of seasoned professionals, you'll assist in shaping the digital presence of our organization by supporting content creation, proofing, and basic project coordination. Responsibilities: Designs the complete user experience for all assigned products, including input, calculations, help screens, electronic filing, and printing functionality.

Content Management Analyst - Tax Software Analyst

Experience with any of the following is a strong plus: Fund accounting · Intercompany accounting · ACTIVE Camp & Class Manager · FACTS Management · FACTS Giving · FACTS SIS · MIP Fund Accounting Software · Hometown Ticketing · QuickBooks. You’ll play a key role in keeping our finances accurate and transparent — supporting the programs, events, and families that make Trinity’s mission possible.

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