Internal stakeholders include Information Technology (IT) Department for system implementation, development, or upgrade projects, Human Resources (HR) for personnel matters such as staffing needs, onboarding, and performance management, Legal for compliance matters and possible product liability cases, Field to address retailers' Region/Zone/District needs, Service to address vehicle/part quality assurance (QA) matters, External stakeholders include vendor partners. Develops strategic mission, business requirements, and execution strategies to increase quality, accuracy, and customer satisfaction for business areas; this includes action plans that address gaps/deficiencies on each direct report manager's team to improve knowledge and performance of Advocates and other personnel, as well as system performance monitoring and audits.