Satellite Patient Representative I South Shore Health Systems IncSatellite Patient Representative IWeymouth, MA$17.17–$23.11 / hourThe Satellite Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI) when contacting the DFCI Satellite and the role is critical to the caller's experience. This role requires excellent customer service skills and comfort with multitasking and problem solving.
Patient Representative I Dana-Farber Cancer Institute IncPatient Representative IBrookline, MARemote$41,200–$46,500 / yearWe strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs.
Patient Experience Representative - Otolaryngology (onsite) Boston Children's HospitalPatient Experience Representative - Otolaryngology (onsite)Boston, MA$19.06–$27.64 / hourTime will be split between patient facing (front desk coverage) and non-patient facing (admin tasks / telephone work) supporting our various Center for Communication Enhancement Programs. Sign-On Bonus: This role is eligible for a $2,000 sign-on bonus (Note: Internal candidates and former BCH employees who have worked at the hospital within the past 2 are not eligible).
Patient Access Representative 10am-630pm M-F; Watertown Lahey Hospital and Medical CenterPatient Access Representative 10am-630pm M-F; WatertownWatertown, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative (Mondays 8am -4:30pm) Lahey Hospital and Medical CenterPatient Access Representative (Mondays 8am -4:30pm)Milton, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative Lahey Hospital and Medical CenterPatient Access RepresentativeBurlington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative; 32 hrs 7:30a-4p. Rotating schedule Lahey Hospital and Medical CenterPatient Access Representative; 32 hrs 7:30a-4p. Rotating scheduleWilmington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p Lahey Hospital and Medical CenterPatient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5pBurlington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pm Lahey Hospital and Medical CenterPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pmPeabody, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Sr Patient Experience Representative- Neurology Boston Children's HospitalSr Patient Experience Representative- NeurologyBoston, MA$19.83–$29.49 / hourThe Senior PER ensures an optimal patient experience by monitoring clinic activity, resolving service and scheduling issues, and managing daily schedules. They provide high-level customer service, obtain necessary authorizations, triage calls, support emergency communication, and assist with training initiatives.
Admin Patient Experience Representative- Plastic Surgery Boston Children's HospitalAdmin Patient Experience Representative- Plastic SurgeryBoston, MA$19.06–$27.64 / hourThe Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
NewLead Patient Experience Representative Boston Children's HospitalLead Patient Experience RepresentativeNeedham, MA$21.47–$33.55 / hourPosition Summary/ Department Summary: The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
NewPatient Family Relations Representative Brigham and Women's HospitalPatient Family Relations RepresentativeBoston, MA$20.84–$29.79 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Bachelor's Degree Healthcare Administration required or Bachelor's Degree Social Work required or Bachelor's Degree Related Field of Study required.
Patient Experience Representative (3:00pm-11:30pm) Boston Children's HospitalPatient Experience Representative (3:00pm-11:30pm)Boston, MA$19.83–$29.49 / hourPosition summary: You will provide support to the administrative operations of the emergency Department and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative I- Cardiology Clinic Boston Children's HospitalPatient Experience Representative I- Cardiology ClinicBoston, MA$19.83–$29.49 / hourWorks under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative - Immunology Call Center Boston Children's HospitalPatient Experience Representative - Immunology Call CenterBoston, MA$19.06–$27.64 / hourPosition Summary: As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative (24 hours) Boston Children's HospitalPatient Experience Representative (24 hours)Boston, MAYou will work to ensure the best possible patient experience by effectively coordinating services to patients and families. Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
Patient Experience Representative: 12:30-9pm M-F Boston Children's HospitalPatient Experience Representative: 12:30-9pm M-FBoston, MA$19.06–$27.64 / hourYou will provide support to the administrative operations of the Med surge ICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative I- Vascular Anomalies Center Boston Children's HospitalPatient Experience Representative I- Vascular Anomalies CenterBoston, MA$19.06–$27.64 / hourYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative- weekends: 9am-7:30 Boston Children's HospitalPatient Experience Representative- weekends: 9am-7:30Boston, MA$19.06–$27.64 / hourAs a Patient Experience representative, you will work to provide part time support to the Oncology unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.