Experience & Education: 8-12+ years of experience in operational strategy for a blended in-house and outsourced workforce, operational excellence, workforce management, consulting, business operations, or related fields within a high-growth environment; healthcare, technology, and/or contact center experience preferred. Problem Solving & Operational Excellence: Exceptional analytical and structured problem-solving skills, with a proven track record of identifying root causes, implementing sustainable solutions, and delivering measurable business impact.